Services Terms

Property Management Work Terms: Reliable maintenance and turnover services for your managed properties.

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Table of Contents

Our Rates & Billing

Standard Rates

  • Standard Labor Rate:
    $75 /hr per hour or person

  • Standard Business Hours:
    Monday - Friday, 9:00 AM – 5:00 PM

Minimums

  • 1-hour minimum during standard hours

  • After the first hour, billing is in 15-minute increments

Billing Policy

  • Time is billed from when our technician leaves the office to when work is completed on-site

  • Setup, troubleshooting, repair, and cleanup are all included

  • Key pickup or additional stops are considered billable time


After-Hours Service:

  • We bill for the total time spent on-site

  • Rate: $112.50/hr per person (1.5x)

  • Minimum: 1.5 hours

  • Billed in 15-minute increments after the minimum

  • Availability not guaranteed

Trip Charge

  • Time is tracked from the start of work on the job site to the finish.

  • We charge a trip fee on every work order based on the distance from our office:

    Trip Charge - (Measured from 2714 F St)

    0-10 miles - $15

    10-15 miles - $45

    15-25 miles - $75

    25+ miles - Portal to Portal

Fixed Price Services

  • In addition to hourly work, we offer a fixed-price menu for common services quoted directly on our website.

  • All listed prices are fixed, all-inclusive rates covering both labor and standard materials.

  • Because fixed-price services do not include travel time, a flat-rate trip fee is applied based on distance from our office.

Work Authorization & Scope Control

Work Orders

  • Services are initiated upon receipt of a written Work Order. Send to [email protected] or grant access to your client portal

Time & Materials

  • Unless a fixed bid is provided in writing, all general maintenance is performed on a Time & Materials basis

Not-To-Exceed (NTE) Limits

  • You may assign a financial cap. If work exceeds this due to unforeseen conditions, we pause and submit a quote for approval

Materials & Expenses

Material Supply

  • We furnish all necessary materials. Time spent purchasing materials is billable

Stock Items

  • Standard consumables are carried on our vehicles and billed at a standard rate with no additional purchase time

Materials Pricing

  • Materials are billed at cost plus a 20% markup

Estimates & Scope

Estimates

  • Time or cost estimates are non-binding approximations based on typical conditions

The Rule

  • We bill for actual hours worked, even if it exceeds the initial estimate

Variables

  • Actual time may vary due to unforeseen site conditions

Communication

  • If a job becomes more complex than anticipated, we pause and consult before continuing

Invoicing & Payment

Invoices

  • Itemized invoices are sent upon completion via email or your vendor portal

Late Fees

  • Invoices unpaid after 30 days are subject to a 2% monthly fee

Payment Terms

  • Payment is due within 30 days (Net 30)

Accepted Methods

  • Credit card, PayPal, and Zelle

Insurance & Compliance

General Liability

  • $1,000,000 coverage

Additional Insured

  • Certificate of Insurance (COI) available upon request

Workers Compensation

  • Valid coverage as required by California law

Warranty & Standards

Warranty

  • All work is backed by a 90-day warranty covering installation errors or defective parts

Safety & Compliance

  • All repairs are performed safely and in compliance with local regulations

Ongoing Service

Master Service Agreement

  • Available for ongoing relationships to govern all work orders. Contact us to set one up